Received in the Mail Yesterday

Coinciding painfully close to Kip’s recent entries on web merchant scandals, I’ve found myself in the midst of similar stupidity on the part of a brick and mortar¹ merchant. Last August, while in Seattle, Danielle and I rented a car from Alamo. We landed close to 1:00am at SeaTac. When picking up our rental car, Alamo’s reservation system was down. As such, they couldn’t verify my credit card. The clerk wrote my credit card information on the rental agreement to charge later. All good, I thought.

Yesterday, I received a letter from Alamo that I haven’t paid my invoice. The letter said this [emphasis in original]:

Dear Sir or Madam

RA#XXXXXXXXX AMOUNT DUE $410.91

You have not been invoiced for this rental.

This is your FINAL NOTICE. If we do not receive payment immediately, your account will be placed with an outside collection agency for further action. In addition, you will not [sic] longer be eligible to rent from Alamo Rent A Car or National Car Rental. Any further attempts to rent will not be honored.

To avoid this action, send payment in full in the enclosed envelope today.

Sincerely,

Alamo attached a copy of the original rental agreement with this friendly note. I quickly figured out that the clerk at SeaTac wrote the digits from my street address in place of the last four digits of my credit card number. Fascinating, but what should be clear is that this was not my error.

I’ll probably resolve this easily enough by sending them my correct credit card number. I’ll first verify that their system didn’t charge my credit card using the correct digits I entered when renting the car, but the solution is clear. It sucks to get hit with a $410 charge now when I’d assumed I already paid it. But whatever.

In response to this letter, though, Alamo need not worry about honoring any future attempt from me to rent a car from them. None will be forthcoming. The same applies to National.

I can understand an error. But do not sit on this for more than 6 months and then, in your first communication to me on the matter, threaten me with collection action. Implying that you’ll damage my credit because you’re too stupid to write down my payment information and too stupid to send me a letter for more than 6 months brings out my inner Mr. Garrison Mr. Hat: “You go to hell! You go to hell and you die!”

¹ I know Alamo isn’t a brick and mortar company in the context of that term, although I think it qualifies. But I figure if that’s what their employees have where brains should be, the term fits well enough.

See the world as it is, not how it confirms our assumptions.

From the Washington Post article I mentioned in yesterday’s entry, this:

The young and hip at ground zero of the AIDS epidemic meet, drink and pair off under the knowing gaze of bartender Brian Khumalo. Sometimes they first buy a three-pack of condoms from the box he keeps by the liquor, sometimes not.

Night after night they return for the carefree, beery vibe, with the same partners or new ones, creating a web of sexual interaction. A growing number of studies single out such behavior — in which men and women maintain two or more ongoing relationships — as the most powerful force propelling a killer disease through a vulnerable continent.

This new understanding of how the AIDS virus attacks individuals and their societies helps explain why the disease has devastated southern Africa while sparing other places. It also suggests how the region’s AIDS programs, which have struggled to prevent new infections even as treatment for the disease has become more widely available, might save far more lives: by discouraging sexual networks.

I want to pound my head on my keyboard. Education and behavioral changes are the answer? Who would’ve thunk it? Until societies address these real issues, promoting circumcision will not achieve the significant success now touted. That exacerbates the violation being committed against children. Once societies address these issues, any alleged benefits of circumcision will not be sufficient to excuse the violation.

Still, it’s easier to run with what is accepted than what is valid:

A second key factor helping the virus spread through southern Africa is low rates of circumcision. Before European colonialists arrived, most tribes in the region removed the foreskins of teenage boys during manhood rituals. Those rites, which were discouraged by missionaries and other Westerners who regarded them as primitive, have gradually declined as the region rapidly modernized.

Essentially, it’s our fault. We stopped them from being smart. Please. Before we get to that, we should analyze how “key” this second factor really is.

Dozens of studies, including three experimental trials conducted in Africa in recent years, show that circumcised men are much less likely to contract HIV because the most easily infected cells have been removed.

Those men are less likely to contract HIV within the short time frame covered by the studies before the researchers decided that circumcision is wonderful and should be offered to all men. No long-term research has been done, other than the very big, albeit unscientific, circumcision experiment carried out by American parents. Why focus on that and the easy comparison to Europe’s infection rate among mostly intact males when we can instead blame the African HIV epidemic on those Europeans? Ugh.

These factors, researchers say, explain how North Africa, where Muslim societies require circumcision and strongly discourage sex outside monogamous and polygamous marriages, has largely avoided AIDS. They also explain why the epidemic is far more severe south of the Sahara, where webs of multiple sex partners are more common, researchers say.

West Africa has been partially protected by its high rates of circumcision, but in southern and eastern Africa — which have both low rates of circumcision and high rates of multiple sex partners — the AIDS epidemic became the most deadly in the world.

The same logic that suggests circumcision as a viable HIV prevention strategy would also suggest that all societies should convert to Islam. It only depends on how far you want to go beyond the actual cause. This simply reveals the difference between people who believe circumcision prevents HIV infection and people who know that circumcision may only delay HIV infection, should the circumcised male engage in irresponsible behavior. That’s the true scenario where we can assess “other things being equal”.

“Act First, Understand Later” is irresponsible.

People are determined to believe that circumcision is the ideal prevention for HIV. The problem with this flawed idea rests in one simple truth: too many overlook any other factor that might impact risk far more than keeping intact genitals. It’s far easier to rush to this surgery because it’s accepted. It helps that the victim can’t fight back, though civilized people won’t acknowledge it in quite those terms. Usually some notion of “best interests” will follow the decision.

Unfortunately, there are other factors involved in life. It’s foolish to believe that such extreme choices can exist in a vacuum devoid of any drawbacks. Yet, people do. For example, Andrew Sullivan conceded a stance that he was not justified in conceding. Long-time readers will remember that I hammered this at the time. In my response I quoted a study that included the phrase “other things being equal” to describe how circumcision will protect. I said it then, and here it is again: all other things are not equal.

This bears significance now because Mr. Sullivan links to this story from the Washington Post, via Steve Sailer, about promiscuity in Africa. I’ll get to that story in another entry, but Mr. Sailer comments on the article with this:

Another contributor to the high rates of AIDS in Southern/Eastern Africa besides multiple concurrent partners and lack of circumcision is the bizarre fetish for “dry sex,” which I would guess doesn’t exist among West Africans because (thankfully) you never hear about it among their African-American cousins.

To which Mr. Sullivan responds:

Dry sex?

This is inexcusable. For someone who is now willing to endorse allowing parents to circumcise their sons to prevent (an unlikely) HIV infection if they “believe that diminishing their child’s future sexual pleasure is worth the benefit of extra protection from HIV,” there is an obvious burden not to be blind-sided by a known risk factor in the spread of HIV in Africa. Depending on the prevalence of “dry sex,” it’s reasonable to suspect that this has a far greater impact on the transmission rate than intact genitals. Intact or circumcised, dry sex will lead to abrasions and tears, and as a result, blood. If that blood is tainted with HIV, no lack of foreskin is going to save the male. He is betting on luck alone.

The sensible stance recognizes that parents can never know how their children will behave. But “dry sex” is not generally considered a cause of significant HIV infection in the United States, or the rest of the industrialized world. The risk of HIV infection in America is, in fact, quite low for heterosexual males having unprotected sex with HIV-positive women. This destroys any myth that parents have a right to make a permanent surgical decision for their child that clearly diminishes his sexual sensitivity.

Fear is not enough. Logic and liberty demand that we must look past fear. If adult males wish to have themselves circumcised to prevent HIV, we should not stop them. But advocating or permitting infant circumcision as a means to prevent future HIV infection is merely bowing before fear without concern for understanding.

Non-libertarian School Spirit

I would never endorse defiling private property. (Link courtesy of Fark.)

The athletic logo of Virginia Tech was discovered on the hardwood court at John Paul Jones Arena on Tuesday.

The “VT” logo appears to have been carved on the corner of the basketball court. University officials say the marking will be removed. The “VT” carving was done with some precision as the lines were very straight.

John Paul Jones Arena is where the University of Virginia plays its home basketball games. Again, I would never condone such an action. But I am laughing from the bottom of my toes.

Hyperbole of the Day

From yesterday’s Congressional anti-trust hearings into the proposed Sirius-XM merger.

“A tsunami of mergers will rip through the digital media space if this merger is allowed,” says Mark Cooper, research director for the Consumer Federation of America.

For once, I can say I’m glad I did not write that line.

“Well, that and a nickel’ll get you a hot cup of JACK SQUAT!”

Spoiler alert: I talk about the three most recent episodes of Lost, divulging “plot” points in the process. Read at your own risk if you haven’t watched one or both of those episodes.

I’m a fan of Lost. While I don’t quite fall into the extreme of fans who are angry and disappointed, I get the frustration. I blindly gave the show a free pass during the first part of season three last fall. I’m simple like that, but I also have faith in J.J. Abrahms. After last night’s episode, I’m thisclose to bailing on the show and catching up on DVD, even if it means I hear spoilers about what happens. There’s nothing I hate more than spoilers.

Like I need to be concerned. Long ago, Lost stopped answering questions. The producers might argue that they are answering questions. Okay, conceded. But the questions they’re answering are either stupid or unimportant. They’re trapped on an island that basically eats people. The producers think that finding out what happened to the stewardess will placate me? I’m supposed to care? I don’t remember the friggin’ stewardess. Either she died, or she miraculously showed up on the island like the 487 other new characters we’ve been introduced to since the beginning of season two who miraculous survived undetected. She is so unimportant to my enjoyment of the show. Either reveal enough to make me understand that she might matter or don’t waste my time.

Last night’s episode exemplified the show’s current failings in being anything interesting. Consider this story on Lost’s troubles with hyping more than it delivers (link via Fark):

The episode’s a good one, the first in a long time devoted to spending time on the beach with the entire cast (save Jack and The Others), with a flashback spotlight on fan-favorite Hurley. But it’s also a lighthearted affair — the main plot has Hurley and Jin trying to fix a VW Microbus — while the ads are selling it as a thrill ride that everyone will be talking about the next morning.

“This was one of my favorite episodes of this run of the season,” says Benson, “and the reason for that is it actually took me back to season one of ‘Lost.’ It had the intensity, it had the emotion, it had everybody together on the beach again, it had some lighter moments. This is what we struggle with: How do we create a sell for an episode that captures all that you get in a show like this in 30 seconds? It’s really, really hard.”

I disagree, so let me tell you what happened last night. The show was reminiscent of season one, because it might well consist of the footage left over from the first time we learned Hurley’s secret misfortune with the island’s numbers. We’ve already been there. The show should move further along instead of reminding everyone what it used to be able to do. If I want to see season one again, I’ll rent the DVDs. Every week the show squanders what little sympathy I have left by offering cold leftovers.

I get the fact that the curse, and therefore the destiny presented by the island, are illusions. The characters have the power to overcome their situation. Wonderful. That’s the basis of good fiction. But I’ve seen it so many times that I don’t need to have it hammered into me. I, who figures out fictional mysteries and makes connections slower than your average newborn chimpanzee, figured out from the superb Desmond episode two weeks ago that fate is a bitch, but the characters have the ability to change that. Duh. Charlie isn’t doomed to die. He might die, but he has the power to change that. Or his fellow castaways have the power to change that. Of course. If not, just blow up the island now and end everyone’s misery.

By extension, the same goes for Hurley. He’s not cursed if he refuses to accept it. Got it. I’d already figured it out. So don’t pummel me slowly with that point. The van ride was good, and a useful device. Forty-two show minutes to get there was thirty too many. I’d dozed off leading up to that because I was bored. That’s what the producers want?

Basically, the producers of Lost should stop writing the show until they’ve watched every episode of Heroes. The comparisons are being made because they both have huge mysteries lurking in the story. The difference is that Heroes is exploring some of the mysteries it exposes. The characters investigate and learn, so we learn through them. Lost just asks us to admire all the pretty colors it’s thrown against the wall in hopes that some useful information will stick long enough to develop a goal. They should at least watch Monday’s episode of Heroes to uncover how to answer questions that matter.

I’m not going to talk about the insulting crap the producers tried to pass off as a dramatical shocker at the end of last night’s episode. I’ll just get angry.

P.S. Title reference courtesy of Matt Foley.

Like a System the Government Would Develop

I’m looking to buy a new laptop computer. I’m probably going to buy a Dell. If I do, I’ll have more to say based on my previous posts. For now, though, I’m fascinated by this:

From now on, whenever you buy a Dell PC, you’ll have the option of donating a few dollars toward the planting of new trees. And it’s not for nothing. A PC requires electricity, and generating electricity typically involves spewing carbon dioxide into the atmosphere. As Al Gore’s documentary An Inconvenient Truth makes pretty clear, this is a big problem, especially for people living at sea level. New trees can offset some of those carbon emissions.

I’ll read more about the program when I get closer to my final decision to determine whether or not it’s a feel-good gimmick or a legitimate strategy. It’s probably a bit of both, and it’s only $2 for a laptop, so the harm is minimal. But I dismissed this connection immediately.

You might think that this is just another way for Dell to take your money, but the company’s putting your money to good use. The fee is a token one, to be sure, but it could change the way people think about consumer electronics. I see it the same way I see that check box on my tax return, the one that sends $3 from my yearly tax bill to the Federal Election Commission. I’m guessing that IRS check box represents the first time the average voter actually realizes that election campaigns are partially financed by the federal government. Likewise, the check box on Dell’s site may be the first time that the average PC buyer thinks about the environmental impact of all that Web surfing.

That $3 checkbox is a silly example of how government can step beyond what is legitimate. I won’t voluntarily pay (through the back door) any money to fund the nonsensical thinking that leads to McCain-Feingold. I’ll donate money only to candidates I think are worthy, which is why I’ve donated $0 in my life to political candidates. That $3 checkbox perpetuates the mistaken notions that 1) two parties are enough and 2) either one of them is competent to govern. Sorry, but I’m aware of how candidates and politicians treat citizens. If the Dell program is anything like that, I’ll keep my $2.

Further down, this:

In addition to taking a lead in carbon offsets, Dell has one of the best recycling programs in the industry. The company announced a free recycling program three years ago, and in June it took it a step farther. Today, you can send any Dell PC back to the company for recycling—without paying a penny. If you buy a new Dell, the company actually sends someone to pick up your old PC. Again, this is a free service, and your old PC doesn’t have to be a Dell. Right now, manufacturers such as HP and Apple charge anywhere from $13 to $30 to dispose of your old computer. That’s just enough disincentive to ensure that most of those systems will land in a landfill.

This is a huge problem—not just for users, but for businesses. Here at PC Magazine Labs, we’re in the process of phasing out the last of our old CRT monitors and replacing them with LCDs. CRT monitors contain a huge amount of toxic lead. We’re talking 8 pounds a pop, if you consider all the glass, frit, and solder in a big CRT. This isn’t something we want leaking into our water tables.

I agree that recycling, or at least proper disposal of old computers is important. Free is a great incentive. And businesses (and governments) are absolutely the place to make the biggest push because they buy and upgrade in bulk. But I’ve priced the laptop I want through Dell’s small business catalog. The recycling kit is $25. Maybe if you’re the purchasing manager for a Fortune 500 firm you don’t care because you know that your P.R. department will issue a press release explaining how wonderful your company is at caring about the environment. For me, as a small business owner, I can afford one $25 payment to recycle an old (Pentium I) desktop I still have. But a small business buying more computers with a limited budget might find that $25 per computer fee a lot more daunting. That seems obvious, as even I’ve balked at the $25 and will look into other methods.

If businesses are the most logical starting place, and I think they are, the goal for Dell, HP, and Apple is on target, but the incentive needs work.