Is there a better way to jump back into blogging than to return with a rant?
Like most everyone these days, I pay my bills online. It’s convenient, it saves postage, and I don’t have to deal with humans. It’s the trifecta of incentives. I haven’t purchased new checks in nearly six years, as a result. I love the Internets. But apparently there are operating hours for the Internets. Encountered tonight while attempting to pay my health insurance:
The online self-service feature you have requested is unavailable at this time. Our regular system operating hours are Monday through Friday from 4:00 a.m. to 11:00 p.m., Saturday from 4:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 1:00 p.m. We apologize for any inconvenience this may have caused.
I’m familiar enough with IT to base my livelihood on knowing it. I’m fairly certain that no computer system, regardless of the business’ size, needs 53 hours of maintenance per week. I suppose the gerbils behind the scenes are unionized, so anything more than a a 68.5% up-time would be abusive.
If it wasn’t such a hassle (and irrational), I’d change my insurance company. It’s not too much to ask to be able to submit a few bits representing money at 7:30 on a Sunday night.
Sounds like your bank’s online service is only (in)conveniently offered during normal bankers’ hours. Also, sounds like you need a new bank.