Based on prior experience, as well as an additional recent incident of poor customer service, I’m probably going to feel stupid in praising Dell prematurely, but allow me to do so. I ordered a new laptop last Friday morning. I received an e-mail this afternoon informing me that it shipped this morning. Dell gave me an estimated delivery date of August 4th when I ordered, so cutting the production time by more than two-thirds of that estimate is impressive.
I have now jinxed myself. The laptop will no doubt arrive without RAM or a screen.
For those who believe only one story, I’m happy to let you take this as another example of American corporations lying to customers. I know I’ll never depend on an estimate again. So, so unreliable. A central planner would’ve done much better, holding the laptop in a warehouse until August 4th to avoid failing to meet my expectations.
Of course the laptop would’ve been ready on August 4th under government production. That’s a given.